ACCOUNT ACCESS

If you pay for your subscription with a credit card and need to update your information, follow the steps below.

• After logging in, click on the Customer Avatar in the top right corner of the page.
• Then, select Settings from the dropdown.
• Click Billing Info in the top right corner of the page.
• Click Update next to the currently listed credit card.
• Complete the prompt to enter the updated card information.
• Then, click Update Card to apply and save changes.

If you pay for your subscription through PayPal, you will need to update your PayPal account information through your PayPal account page.

If your account is current but you are unable to view the resources within Bridging Literacy or The Writing Bridge, it’s likely because you’re using a school device and a new firewall is preventing you from accessing your account. 

This happens when you’re connected to a school-owned private network, software, or hardware. This may have only just started, whereas it was working perfectly a week ago. Keep in mind that your school may have made changes or updates to its internet security. 

Ask yourself these questions:

• Are you logged in from a school device at school? 
• Are you logging in from a school device at home? 
• Are you logging in from a personal device at school? 
• Are you able to log in from a personal device on your home network? 

If any of the issues are connected to something at school (whether it be the network OR the computer, itself), your school likely has a firewall blocking our content. 

Your IT team will need to approve or whitelist the sites we run in order to access and view them at school. Please let your IT department know that the following domains can be added to the whitelist. 

• Bridgingliteracy.com
• Bridgingliteracycommunity.com
• kajabi.com

If you know your current password and need to change it, please click here. 

If you follow these steps, but do not receive your password reset email, it’s likely because your school server is blocking our emails (or it’s in spam, sp check there). If this is happening to you, email us at [email protected]

Step 1: Click the "Forgot password" button from the sign-in page: www.bridgingliteracycommunity.com/login

Step 2: It will prompt you to enter your email address that is associated with your Bridging Literacy Community account. 

Step 3: It will then send you instructions to your inbox to reset your password.

Use the steps below to help you in changing your current password. You must know your current password; if you do not, please click here. 

• Open the Settings tab from your Dashboard.
• Locate the Account Settings heading.
• Select Sign In & Security.
• Update your password by choosing Change password.